7 airport WiFi business models: What’s best for your airport?

by Michael Meloni • March 29, 2017

A couple of months ago I had a crappy WiFi experience at a major international airport. I needed to find a Vodafone store so I jumped onto the airport’s free WiFi hoping to search their website. I handed over some mandatory personal details, endured an onslaught of vague error messages and eventually connected… only to […]

Airline and airport social customer service

Is social customer service next for your airport?

by Michael Meloni • November 29, 2016

Airlines have long used Twitter and other social media to provide a customer service channel to their customers. Every month Twitter users send over 100,000 questions, complaints, and comments to major US airlines. The appeal for consumers is the near-instantaneous nature in which they get a response from companies using social.   Airports on the other […]