7 airport WiFi business models: What’s best for your airport?
A couple of months ago I had a crappy WiFi experience at a major international airport. I needed to find a Vodafone store so I jumped onto the airport’s free WiFi hoping to search their website. I handed over some mandatory personal details, endured an onslaught of vague error messages and eventually connected… only to […]
Is social customer service next for your airport?
Airlines have long used Twitter and other social media to provide a customer service channel to their customers. Every month Twitter users send over 100,000 questions, complaints, and comments to major US airlines. The appeal for consumers is the near-instantaneous nature in which they get a response from companies using social. Airports on the other […]